Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services to you:

1.1. Personal Information You Provide

This includes information you voluntarily provide when you interact with us, such as when you:

• Fill out forms on our website (e.g., contact forms, demo requests).
• Subscribe to newsletters or marketing communications.
• Communicate with us via email, phone, or other channels.
• Engage with our services as a client or partner.
• Apply for a job with RBH.

The types of personal information collected may include, but are not limited to: name, email address, phone number, company name, job title, industry, and any other information you choose to provide in your inquiries or communications.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Log Data: Your IP address, browser type, operating system, referring/exit pages, and timestamps.
• Usage Data: Information about how you interact with our website, such as pages visited, links clicked, and the duration of your visit.
• Device Information: Device type, unique device identifiers, mobile network information.

This information helps us understand user behavior, improve website functionality, and analyze trends.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and deliver the services you request.
• To respond to your inquiries and provide customer support.
• To send you marketing and promotional communications that may be of interest to you (you can opt-out at any time).
• To improve our website, services, and user experience.
• To analyze trends, monitor usage, and conduct research.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting providers, email service providers, analytics platforms). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: To protect the rights, property, or safety of RBH, our clients, or others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

In accordance with Egyptian Data Protection Law and international standards, you have certain rights regarding your personal data. These rights may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
• Right to Object: Object to the processing of your personal data, especially for direct marketing purposes.
• Right to Restriction of Processing: Request the restriction of processing of your personal data under certain conditions.
• Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. For more detailed information on how we use cookies and your choices, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your data protection rights, please contact us:

• By email: info@rb-hub.com
• By phone: +20 1550707013
• By mail: Maadi, Cairo, Egypt